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Organizational Effectiveness – Generation Services, Field Services

Report Information

Date Issued
Report Number
2021-15800
Report Type
Inspection / Evaluation
Description
The Office of the Inspector General conducted a review of the Generation Services, Field Services organization to identify factors that could impact Field Services' organizational effectiveness. During the course of our evaluation, we identified many positive behaviors for engagement; however, we also identified needed improvements in behaviors in relation to first-line supervisors in three departments. We also identified risks to business operations, including experience, resource needs, such as funding, and staffing, and concerns related to reorganization efforts involving engineering. In addition, business partners discussed concerns, including areas for improvement related to support and collaboration.
Joint Report
Yes
Participating OIG
Tennessee Valley Authority OIG
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View report on Oversight.gov

Recommendations

We recommend the Director, Regional Engineering, in conjunction with the General Manager, Field Services, evaluate gaps identified in this report with previous reorganizations and incorporate solutions into the current reorganization efforts involving engineering.

We recommend the Director, Regional Engineering, in conjunction with the General Manager, Field Services, implement a formal mechanism for obtaining feedback from all business partners.

We recommend the Director, Regional Engineering, in conjunction with the General Manager, Field Services, address concerns identified by the business partners, including those related to support, collaboration, and roles and responsibilities.

We recommend the Director, Regional Engineering, in conjunction with the General Manager, Field Services, address additional resource issues, including vehicle and information needs.

We recommend the Director, Regional Engineering, in conjunction with the General Manager, Field Services, evaluate adequacy of staffing and experience within Field Services’ engineering and outage departments and take action, as necessary.