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Organizational Effectiveness – Commercial Energy Solutions Energy Services and Programs

Report Information

Date Issued
Report Number
2020-15762-03
Report Type
Inspection / Evaluation
Description
The Office of the Inspector General conducted a review of the Commercial Energy Solutions Energy Services and Programs (ES&P) organization to identify factors that could impact ES&Ps organizational effectiveness. During the course of our evaluation, we identified behaviors that had a positive impact on ES&P. These included relationships with team members and most management. However, we also identified a behavioral risk related to relationships with management in one group. In addition, we identified risks to operations that could hinder ES&P’s effectiveness. These risks were related to interactions with business partners, frequency of program changes, and resource concerns in two groups.
Joint Report
Yes
Participating OIG
Tennessee Valley Authority OIG
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View report on Oversight.gov

Recommendations

Evaluate concerns related to staffing and training and take actions as appropriate.

Evaluate the process for making program changes and identify ways to reduce the impact and frequency of those changes.

Address business partner concerns related to communication, timeliness, and collaboration.

Address concerns related to relationships with management in one group.

Work with the VP, CD, to evaluate and address concerns between the groups.